Shipping & Delivery
Note: There are delivery delays in rare instances, where packages may take longer to be delivered than the listed time frame. Unfortunately, it is out of our control and customs may delay deliveries in some instances.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will only cover shipping if the item is damaged and needs to be replaced.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider our products are primarily sourced from overseas, which is why it may take some time for delivery. We are not responsible for undelivered packages (due to incorrect addresses). However, we can accommodate for damaged items and packages lost in transit as long as we receive proof.
Due to the influence of COVID-19 and the policy restrictions of various countries, there will be a big delay in all express deliveries, and the logistics cannot guarantee the time limit completely.
Delivery time：4-10 days，shipping time：7-15days
During peak season and promotion period, the delivery time may be slightly longer.
Orders’ Available destination ?
All United States, European region, Australia and Canada, Except American Samoa, Guam, Hawaii, Northern Mariana Islands, United States Minor Outlying
Islands, Virgin Islands, and any armed force base.
Track my Order ?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online.
You can see the order status in your sign up account. For guest customer, you can check your order at https://www.17track.net/nl
Please note: this can take longer during promotional sales.
TAX AND DUTIES ?
It varies for shipping destination and shown on the Checkout page. Make sure you select your location to get that.
We ship to all locations on a Delivery Duty Paid basis: all relevant import taxes and duties will be included in the product price.